DELIVERY & RETURNS

Return Policy The purchase of products on our website, just like the use of the products, is a pleasant and quality experience.
In addition, since we are committed to the Public Trust Code, we are obliged to set forth the following legal text:

 

Return Policy 22/02/2018 – Website of ICONIX
1. ICONIX is pleased to provide you with this Return Policy on the Company’s website and for your convenience, intended to provide you with full, transparent and reliable information regarding cancellation of a transaction.

2. As a customer of ICONIX, you may cancel a transaction in accordance with provisions of the Consumer Protection Law, 5741-1981 (hereinafter: “Consumer Protection Law”).
However, a customer who has purchased the ICONIX products via the website for the first time, may return the products to the company for any reason whatsoever within a reasonable time, even if the products had been opened.

3. ICONIX would be pleased to answer any questions, clarification, comment or query regarding this Policy. You may contact the Company by sending an email to info@iconix.co.il and a response will be given promptly.

4. If the ICONIX website and/or this Policy are worded in the masculine and/or female gender, this is done merely for convenience reasons. The reference is directed and intended of course to both genders.

5. ICONIX customers may cancel a transaction from the day of its execution until fourteen days from the date of receipt of the product, or from the date of receiving the disclosure document as defined in the Consumer Protection Law, the latter of the two.

6. ICONIX customers may notify of cancellation of a transaction in writing only, by email to service@iconix.co.il or by mail to 2 Ha’Haroshet St. POB 2115 Kfar Saba 4464002, Israel. or by fax no. +972.9.7664859.

7. If you have chosen to cancel a transaction due to a defect in the product, or due to non-compliance between the features of the product ordered and the features of the product supplied to you, or due to failure to supply the product within the period specified on the site, or due to any other breach of the Rules of the site: (a) within 14 days from the date of receiving the cancellation notification, ICONIX will refund you the money paid by you, will cancel all charges (including future charges), will provide you with a copy of the notification of cancellation of charges and no cancellation fee will be charged; (b) ICONIX shall bear the cost of returning the product to ICONIX and the customer must allow ICONIX to collect the product from his home or from any other place to which the product was delivered.

8. If you have chosen to cancel a transaction, not due to a defect or non-compliance between the features of the product ordered and the features of the product supplied to you, or not due to failure to supply the product within the period specified on the site, or not due to any other breach of the Rules of the site: (a) within 14 days from the date of receiving the cancellation notification, ICONIX will refund you the money paid by you and will cancel all charges (including future charges) except for a cancellation fee at a rate not exceeding 5% of the product’s price or 100 New Israeli Shekels, the lower of the two; (b) the customer shall bear the cost of returning the product to ICONIX.

9. Exception to right to cancel – ICONIX cannot cancel a transaction of perishable products (cosmetic products whose packaging has been opened), not due to a defect in the product or non-compliance between the features of the product ordered and features of the product supplied to you or not due to failure to supply the product within the period specified on the site or not due to any other breach of the Rules of the site. In such cases, ICONIX is entitled to charge the full amount paid by the customer.

10. For the avoidance of doubt, ICONIX may modify this Return Policy at any time without advance notice.